Privacy Policy

Last updated: July 2025

At Kee-Biotics, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. What Information We Collect

When you visit our store, we may collect the following information:

Personal Information: name, email address, billing and shipping address, phone number, payment information, and purchase history.
Device Information: IP address, web browser, time zone, and some cookies installed on your device.
Browsing Information: pages visited, time spent on pages, and how you interact with our site.

2. How We Use Your Information

We use your data to:

Process and fulfil your orders
Communicate with you about your purchase or customer service request
Improve and personalise your shopping experience
Send newsletters, promotions, and updates (with your consent)
Comply with legal or regulatory obligations

3. Sharing Your Information

We never sell your personal data. We only share it with:

Shopify (our e-commerce platform)
Payment processors (e.g. Stripe, PayPal)
Delivery partners (e.g. Royal Mail, courier services)
Analytics tools (to improve our website performance)
Legal authorities, if required by law

4. Your Rights

Under the UK GDPR, you have the right to:

Access, update or delete your personal data
Object to or restrict certain types of data processing
Withdraw consent to marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request, email us at support@keebiotics.co.uk

5. Data Retention

We keep your order information for our records unless and until you ask us to delete it. Device and usage data may be retained to improve website performance.

6. Cookies

Our website uses cookies to:

Keep items in your cart
Track site performance and analytics
Personalise your browsing experience

You can manage or disable cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or legal obligations. Any updates will be posted here with the revised date.

8. Contact Us

If you have questions or concerns about this policy, contact:

Kee-Biotics
Email: support@keebiotics.co.uk
United Kingdom